An exciting update!

Rover and Cat in a Flat share the same mission: To make life better for cats and the people who love them, and we can make an even bigger impact together. Coming together makes it easier for cat owners to get trusted care for their cats, for cat sitters to connect with more local cat owners, and most importantly, for cats to get the loving care they deserve.

Don’t worry! Cat in a Flat isn’t going anywhere, but is simply joining the Rover Group where we can continue to make life better for cats and the people who love them.

All Cat in a Flat cat owners and sitters are invited to activate their accounts and accept the Rover terms and privacy statement, which will apply to your Cat in a Flat experience going forward. This can be done in just a few steps.

What to expect as a cat owner: You’ll continue to use Cat in a Flat with the addition of new features and an upgraded product experience. Plus, you’ll be able to book with an even bigger selection of experienced cat sitters.

What to expect as a sitter: You'll manage existing bookings on Cat in a Flat up until 30 March 2026, after which we encourage you to manage your pet sitting services on Rover—that way, all your info will live in one place. This means your requests and profile settings are managed on Rover. But don’t worry, you will still be able to be reached by both Cat in a Flat and Rover cat owners.

What to expect as a sitter and a cat owner: If you still want, you can create bookings on Cat in a Flat however, your pet sitting services will be managed on Rover.

You'll still be able to access your Cat in a Flat information—including your history, messages, and any upcoming booking—by logging into your profile on Cat in a Flat, where you will then be taken to a landing page to complete activating your Rover account.

• On the activation day 30 March 2026, you will receive an email from the Cat in a Flat team. Follow the link and you’ll be redirected to https://www.catinaflat.com/login.
• Enter your Cat in a Flat email and password if prompted. If you already have a Rover account with the same email, please use your Rover credentials as we will have combined the accounts for you.
• You will get redirected to a landing page where you will be prompted to agree to Rover’s Terms of Service and Privacy Statement.
• That's it! Your Cat in a Flat profile—including all of your existing reviews, messages, and bookings (past, pending, current, and future)—will show up automatically.
• We strongly recommend you check over your profile to fill in any additional information or update your profile.

You'll no longer be able to access your Cat in a Flat profile on Cat in a Flat’s site or app. If you have ongoing or future bookings as a cat owner you will be charged as usual. If you’re a sitter, you will be paid out for ongoing or future bookings as usual also. Contact our support team at support@catinaflat.com if there is an issue.

To manage a stay, activate your Rover account by logging in to Cat in a Flat with your usual username and password. As an owner, you will remain on Cat in a Flat and as a Sitter, you will go to Rover to continue. If you don't activate your Rover account, your booking will have to be managed directly by our support team at support@catinaflat.com.

All stays booked on Cat in a Flat before 30 March 2026 will be paid out by Cat in a Flat’s payment terms, regardless of whether or not you've activated your Rover account. Bookings made after you activate your account will be paid out on Rover’s payment terms, which is roughly two days after the booking ends.

You can modify or cancel bookings made before 30 March 2026 on Cat in a Flat.

On or after 30 March 2026, the easiest way to modify or cancel the booking is to activate your Rover account. Sitters will automatically be redirected to Rover and pet owners will be redirected to Cat in a Flat.

Your booking details will be available on the respective platform, and you can submit a modification request for your booking. If requested changes involve altering dates, you will be asked to rebook the stay entirely.

We're sorry to hear that. Contact our support team at support@catinaflat.com if you want to cancel or modify the booking. If you still want to keep the booking, there is nothing that you need to do. However, if you do not activate, you will not be able to contact the other party via the Cat in a Flat platform after 30 March 2026.

Activating your Rover account will also activate your booking history as a cat owner on Rover. You can continue to use your new Rover profile as a sitter or a pet owner, just as you did on Cat in a Flat. Or, if you wish, you can still book and message sitters on Cat in a Flat as a cat owner. These bookings will be subject to Rover’s Terms of Service.

Joining forces with Rover makes the Cat in a Flat experience even better. Here’s how:

• Even more cat sitters to choose from: Find the perfect match for your cat from a worldwide network of screened cat sitters, with millions of five-star reviews from cat owners like you.
• Real-time updates: Receive photos and stay connected with your cat throughout every booking with Cat in a Flat Report Cards.​
• Trust & Safety Support: We’re here for you before, during, and after your booking. Enjoy access to our knowledgeable Trust & Safety team when you need it.​
• Rover Guarantee: Your pets are protected by up to £25,000 in eligible emergency vet care with the Rover Guarantee.

As a cat sitter, joining Rover comes with perks like:

• A thriving and even larger community: You’re part of a global network of likeminded cat sitters and cat owners.​
• More earning potential: More services and lower fees. Get in front of more cat owners (more than 6 million of them!) and watch your pet sitting services grow.
• More service offerings: Grow your pet care offerings with additional services like overnight boarding and weekly care bookings.
• User-friendly features: The Rover app makes managing your pet sitting services a snap—share photos and messages with cat owners, field new requests, get paid, and more.​
• Expert support and the Rover Guarantee: We’re here for you before, during, and after your booking.

By activating your account on Rover, you'll have access to a larger network of experienced cat sitters, protections like the Rover Guarantee, and the same easy booking process with the same Cat in a Flat style we know you love. Don’t worry! Cat in a Flat isn’t going anywhere, it is just joining the Rover Group. We're combining our resources to invest in the cat people who make our communities so vibrant.

For cat owners, activation is the quick and easy process of agreeing to the updated Terms of Service. Don’t worry, you don’t need to do anything before the activation date. On that day, you’ll get an email with instructions or you can simply visit the Cat in a Flat site or app to start your activation.

Activating your account will allow you continuing access to your Cat in a Flat profile, messages, and your past, pending, current, and future bookings.

If you don't already have a Rover account:

When you activate your account, it will have the information from your Cat in a Flat account along with your Cat in a Flat bookings (past, pending, current, and future) and messages.

If you already have a Rover account:

Your Cat in a Flat bookings (past, pending, current, and future) and messages will be merged with your existing Rover account. You can log in to Cat in a Flat or Rover with the same Rover credentials.

• Updated service fees, which you can learn more about in depth here. This update helps us power the support and safety tools that keep our community secure and your kitties safe.
• You’ll see a payment hold at the time of booking, but will only be charged once the booking begins.
• Overnight house sitting or boarding stays and daytime drop-in visits are now separate services, so you’ll need to book them separately if you want both. See FAQ “What if I have an existing booking with mixed services?” below to learn more.
• You will continue to receive emails from Cat in a Flat

• Mixed services in a single booking are no longer supported, so overnight house sitting or boarding stays and daytime drop-in visits will need to be booked separately.
• If you have an existing booking with mixed services, in your new Cat in a Flat inbox they will show up as separate conversations. The pricing will be split evenly.
• If you do not modify or cancel the booking, it will continue as normal.
• If you do need to modify or cancel, you will have to send a modification or cancellation request and all services within the booking will be cancelled.

• On the activation day, you will receive an email from the Cat in a Flat team. Follow the link and you’ll be redirected to https://www.catinaflat.com/login.
• Enter your Cat in a Flat email and password if prompted. If you already have a Rover Account with the same email, please use your Rover credentials!
• You will be redirected to a landing page where you will be prompted to agree to Rover's Terms of Service.
• That's it! Your Cat in a Flat profile—including all of your existing messages and bookings (past, pending, current, and future)—will be published automatically.
• We strongly recommend you check over your profile to fill in any additional information or update your profile.

Your profile will include all the same information, namely:

• Basic account info (Name, Contact Info, Location, etc.)
• Cat information
• Message history
• Booking history
• Communication preferences
• Emergency contacts

Not every profile section or field will be exactly the same, but your information will all be there!

As a sitter, you’ll manage your existing bookings, sitter profile, and settings on Rover. You’ll still be reachable by both Cat in a Flat cat owners and Rover cat owners.

As a cat owner, you can continue booking services on Cat in a Flat, however you can also book the same sitters on Rover, if you prefer. In either case, Rover’s Terms of Service and Rover Guarantee will apply.

We highly recommend activating your Rover account on 30 March 2026. Starting 30 March 2026, you will no longer be able to create new bookings or manage existing or future bookings if you do not activate your account.

No. Paying on Cat in a Flat is still required per Rover's Terms of Service, and is essential to supporting safer experiences. Additionally, only stays booked on Cat in a Flat are covered by the Rover Guarantee.

No. Communicating on Cat in a Flat or Rover is required per Rover's Terms of Service and is essential to supporting safer experiences. If you communicate with your sitter via other methods, you may not be covered by the Rover Guarantee and we may be unable to help if something goes wrong.

Yes. Once you activate your account and accept the Rover Terms of Service, you'll be able to view and manage all of your past, pending, current, and future Cat in a Flat bookings as usual!

You can continue to manage your stay as you normally would on Cat in Flat by activating your account and accept the Rover Terms of Service. If you don't activate your account, your booking will need to be managed directly by your sitter or by contacting customer support at support@catinaflat.com. You will still be charged for the booking 24 hours before the start date.

While we’d love to have you join our community, you certainly don't have to activate your Rover account if you don’t want to. Here's what will happen if you decline to activate: If you don't need to make any modifications to your stay, no action is needed. Simply keep in touch with your sitter via their WhatsApp or contact Cat in a Flat support at support@catinaflat.com. If you do need to make changes to your stay, activating your account will allow you to manage changes on Cat in a Flat.

Please note: Your booking will not be eligible for protection under the Rover Guarantee if you choose not to activate your account and accept Rover’s Terms of Service.

Yes, your booking confirmation numbers will stay the same and you can use them to reference specific stays when contacting our support team.

Yes, sitters from Cat in a Flat are being welcomed to Rover, and you'll be able to see your historical bookings and messages on your profile if they accept Rover’s Terms of Service.

Sitters have more cancellation policy options now that Cat in a Flat has joined the Rover Group. They can set 7 day, 3 day or 24 hour cancellation policies. We recommend reviewing the various sitter cancellation policies here when you activate your account.

Yes! Safety is a top priority for both Cat in a Flat and Rover. Once you activate your account and accept Rover’s terms of service, every booking you make through Cat in a Flat will be backed by the Rover Guarantee, which includes:

• Up to £25,000 in vet care reimbursement for eligible claims.
• Coverage for certain property damage to the cat owner’s home caused by a sitter.
• Certain out-of-pocket medical costs for third-party injuries.

When you're away, you can feel secure in the knowledge that your cat's health and wellness are covered. You can learn more about the Rover Guarantee here.

Activation is the quick and easy process of enabling your Cat in a Flat account on Rover. Activating your account will immediately populate your Cat in a Flat profile, reviews, messages, and your past, pending, current, and future bookings on the Rover platform.

If you already have a sitter profile on Rover:

Your Cat in a Flat bookings (past, pending, current, and future), messages, and reviews will be merged with your existing Rover account. Your sitter profile settings on Rover will remain the same and take precedence over your Cat in a Flat ones.

If you don't already have a sitter profile on Rover:

When you activate your new Rover account, it'll have the information from your Cat in a Flat account along with your Cat in a Flat bookings (past, pending, current, and future), messages, and reviews.

If you have a sitter and owner profile:

You will manage your existing sitter bookings, sitter profile and settings on Rover. Nonetheless, you can still create bookings on the Cat in a Flat platform.

You will still be able to be reached by owners from Cat in a Flat and Rover.

What are the first things I should do after I activate my account?

• Importantly, to be able to receive new requests, ‘Identity Verification’ will have to be filled out. Your banking details can be added under “Receive payments”. There should also be a banner on the top of the screen leading to this page.
• We recommend double checking your profile and settings for each service, including rates, booking preferences, and cancellation policies. Review the information that cat owners see on your profile under the “Details” section.
• Ensure your upcoming availability calendar is up-to-date as some things might be slightly different. This article provides information on how to do so.
• Consider reaching out to past cat owners to check if they have activated their account on Rover via your inbox. Let them know that they can start booking with you on Rover. If the pet owners has not yet activated, consider encouraging cat owners to activate so that they can continue getting your messages.

Your Cat in a Flat profile still exists on Cat in a Flat, however only as a cat owner Your email, password, and basic profile details will still appear. You can still book services, communicate, and change your owner profile on Cat in a Flat! In either case, Rover’s Terms of Service will apply. You will also now receive emails from Rover.

Activating your account gets you access to both new and existing users, an even bigger network of pet owners, industry leading features for managing your pet sitting services, the Rover Guarantee with every booking, knowledgeable Trust & Safety support, and much more. Going forward, the only way to continue offering pet care services to Cat in a Flat cat owners is to activate your account with Rover.

If you already have a sitter profile on Rover:

• Reviews: Your Cat in a Flat reviews will be combined with your Rover reviews on your existing Rover profile.
• Past, pending, current, and future bookings: You'll be able to view all of your past, pending, current, and future Cat in a Flat bookings on Rover. Any bookings accepted on Cat in a Flat will still be paid out through Cat in a Flat.
• Messages with users: After you activate, all of your messages with past and current pet owners will appear in your Rover inbox, which you can find by clicking on your name in the top right corner when you log in.
• Sitter Rates: If you have different sitter rates on Cat in a Flat and Rover, your sitter rate from Rover will be kept.
• Sitter Service Fee: Your service fees will change to the Rover service fees for all bookings made after 30 March 2026.

If you don't already have a sitter profile on Rover:

Your Cat in a Flat information will appear on your new Rover profile, including: your reviews (past, pending, current, and future bookings), sitter fee percentage, your profile description, calendar availability, booking preferences, messages, services offered, and rates.

We recommend that you review your profile after activation to make sure it's up to date.

Do I now have to provide dog services?

It is entirely up to you if you want to provide care for dogs, for cats, or for both!

How will my position in search be impacted?

All of your ratings and reviews from Cat in a Flat will be recognised by Rover's search page and rankings. We recommend you update your profile and calendar availability to put your best foot forward. Go here to learn more about how to improve your listing's visibility in search.

We also have a programme called ‘Star Sitter’ to help you shine in search. The criteria to be eligible is here, and you will begin eligibility once you activate your account. We don’t support Star Sitters status in all markets and are working on releasing it in the future.

How will I receive payment?

After you activate your account, you'll need to set your payment preferences. You can receive payment via Bank Transfer.

The payout timing will change, however. You'll receive your payout on Rover two calendar days after the completion of a booking, even at weekends and during holidays.

• For example, a booking ending on a Friday will be paid out on the following Sunday. We recommend adding your payout method as soon as possible as there is a one-time 72 hour hold before we can transfer funds to a newly added payout account.

To learn more about the payment process, we suggest reading this article.

Bookings made before 30 March 2026 will be paid out per Cat in Flat's payment schedule. Bookings created after 30 March 2026 will follow Rover's payment schedule.

Can I be paid in cash?

No. Paying and communicating on Cat in a Flat and Rover is required per Rover's Terms of Service and is essential to supporting safer experiences. Accepting payments outside of the platform could lead to account suspensions for both the sitter and the cat owner. Additionally, only stays booked on Cat in a Flat and Rover are covered by the Rover Guarantee.

Should I update my rate?

That’s up to you! If you’re unsure, once you activate your account, you will have the option of customising your rates if you'd like to do so. Here's an article that explains how and why you may want to do this.

I've sent custom quotes on Cat in a Flat, will I still be able to do that?

Yes, it just works a little differently:

• If a pet owner has never booked with you before, they must first send you a booking request. You can then edit the rate and send the request back, and they'll confirm the amended request.
• If a pet owner has booked with you before, you may initiate the reservation request and adjust the rate as you see fit.

You can read more about this process here.

Which booking guarantee will apply after I activate my Rover account?

Your pet owners can book with confidence knowing that whether they book on Rover or Cat in a Flat, their stays are backed by the Rover Guarantee. After 30 March 2026, upcoming bookings are backed by Rover guarantee even if they were made on Cat in a Flat prior to activation. You can learn more about the Rover Guarantee that’s included with every booking here.

What happens to my cancellation policy?

When you activate your Rover account, it will be set to the Rover cancellation policy that's most similar to your Cat in a Flat one. You can change your policies at any time, and we encourage you to review the cancellation policy definitions here and adjust yours as you see fit.

Will I get enough bookings on the Rover platform?

Cat in a Flat joining Rover means that your potential pet owner base has expanded—you’ll be able to book with both Cat in a Flat cat owners and Rover cat owners! By combining resources, we'll also be able to invest more in our sitter community, from advertising and growing our owner base to adopting new technologies that'll help you run your pet sitting services. This means more potential owners for you.

1. On the activation day, you will receive an email from the Cat in a Flat team. Follow the link and you’ll be redirected to https://www.catinaflat.com/login.
2. Enter your Cat in a Flat email and password if prompted. If you already have a Rover account with the same email, please use your Rover credentials as we will have combined the accounts for you.
3. You will be redirected to a landing page where you will be prompted to agree to Rover's Terms of Service.
4. That's it! Your Cat in a Flat profile—including all of your existing reviews, messages, and bookings (past, pending, current, and future)—will be published automatically on your Rover profile.

How do I move my users to Rover?

We've notified your users and provided them with the directions they'll need to activate their accounts as well. We encourage you to stay in contact with your pet owners via your Rover inbox as you activate your account. Our goal is to encourage all of your pet owners to activate their accounts and continue booking with you!

What should I tell my pet owners?

We recommend sending them a link to your profile once you have activated your account. Let them know they can message and book with you just as they did previously once they activate their account.

What happens with my pet owners' booking fees?

Rover’s fees will apply to all bookings made after 30 March 2026. For additional information about Rover’s fees, please see this help page.

Will bookings on Rover be covered by a guarantee similar to the one on Cat in a Flat?

Yes! Safety is a top priority for both Cat in a Flat and Rover. Every booking made through Cat in a Flat is backed by the Rover Guarantee, which includes:

• Up to £25,000 in vet care reimbursement for eligible claims.
• Coverage for certain property damage to the cat owner’s home caused by a sitter.
• Certain out-of-pocket medical costs for 3rd party injuries

When your pet owners are away, they can feel secure in the knowledge that their cat's health and wellness are covered. You can learn more about the Rover Guarantee here.

How do repeat users find me, message me, and book with me?

You can find your complete message history with your Cat in a Flat repeat pet owners on your new Rover profile. To learn how to contact your repeat users, go here.

How do new users book with me?

Once you activate your Rover account and fill in your payment details, your profile will appear in Rover and Cat in a Flat search results. You can also share your Rover profile URL with potential owners. To contact you, new users will send you a booking request.

We highly recommend activating your Rover account on 30 March 2026. Starting 30 March 2026, you will no longer be able to accept new bookings or modify existing or future bookings until you activate your account.

You can manage stays on Cat in a Flat up until 30 March 2026. After that day, to manage a stay, activate your Rover account by logging in to Cat in a Flat with your usual username and password. You will then get redirected to Rover. If you don't activate your Rover account, your booking will have to be managed directly with our support team at support@catinaflat.com.

All stays booked on Cat in a Flat before 30 March 2026 will be paid out by Cat in a Flat, regardless of whether or not you've activated your Rover account.

You can modify or cancel bookings made before 30 March 2026 on Cat in a Flat.

After 30 March 2026 the easiest way to modify or cancel the booking is to activate your Rover account by logging in on Cat in a Flat. This will automatically redirect you to Rover, where you can activate your Rover account. Your booking details will be available on Rover, and you can interact with your pet owners from there. You can modify or cancel your booking directly on Rover, or by contacting our support team at support@catinaflat.com

We're sorry to hear that. Contact Cat in a Flat’s operations team at support@catinaflat.com if you want to cancel or modify the booking. If you still want to keep the booking, there is nothing that you need to do. However, if you do not activate it, you will not be able to contact your pet owner via the Cat in a Flat platform after 30 March 2026.

Activating your Rover account will also activate your booking history as a cat owner on Rover. You can continue to use your new Rover profile as a sitter or a pet owner, just as you did on Cat in a Flat. Or, if you wish, you can still book and message sitters on Cat in a Flat as a cat owner. In either case, Rover’s Terms of Service will apply.